Privacy Policy | PackEdge

Introduction

PackEdge ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Information We Collect

Account Information

When you create an account, we collect your email address, name, and any other information you provide. We use this information to provide and improve our services.

Product and License Data

We store information about your products, licenses, customers, and related data that you provide through our platform. This data is stored securely and is only accessible to you and authorized personnel.

Usage Information

We collect information about how you use our service, including API usage, feature interactions, and performance metrics. This helps us improve our service and provide better support.

Payment Information

We do not process or store your payment information. All payments are processed directly by Merchant of Record services (LemonSqueezy, Polar, Stripe) or payment processors you choose. We only receive notification of successful transactions to generate licenses.

How We Use Your Information

To provide, maintain, and improve our services
To process transactions and manage your account
To send you service-related communications
To respond to your inquiries and provide customer support
To detect, prevent, and address technical issues and security threats
To comply with legal obligations

Data Storage and Security

We use industry-standard security measures to protect your data, including encryption in transit and at rest. Your data is stored on secure servers with regular backups. However, no method of transmission over the internet is 100% secure.

License validation is performed at the edge using Cloudflare Workers, ensuring fast and secure validation without storing sensitive license keys on edge servers.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With your explicit consent
To comply with legal obligations or respond to lawful requests
To protect our rights, privacy, safety, or property
With service providers who assist us in operating our platform (under strict confidentiality agreements)

Your Rights

You have the right to:

Access and receive a copy of your personal data
Correct inaccurate or incomplete information
Request deletion of your personal data
Object to processing of your personal data
Request restriction of processing
Data portability

To exercise these rights, please contact us at [email protected]

Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage patterns. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our service.

Third-Party Services

Our service integrates with third-party services including payment processors (LemonSqueezy, Polar, Stripe), hosting providers (Cloudflare), and analytics services. These services have their own privacy policies, and we encourage you to review them.

Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal data, except where we are required to retain it for legal purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]
Website: https://packedge.dev